Only In-House
Team
Team
Partnership
Focused
Focused
Microservices
& Cloud Native
& Cloud Native
Full
Ownership
Ownership
Technical
Consulting
Consulting
It’s features include:
A Client Portal
Customers could now book appointments, upload documents, download returns, and track their tax refund status—all within a secure, user-friendly portal.
Instant Refund Processing
Integrated with Automated Fund Transfer (EFT), the platform accelerated the refund process, allowing clients to receive their funds faster.
Automated Reconciliation
The system could now automatically reconcile refunds with ATO payments, ensuring seamless and accurate processing without manual intervention.
Credit and Risk Automation
Built-in automation for credit and risk checks significantly reduces processing time for client applications, speeding up overall service delivery.
Reduced Call Volume
The online booking and document submission features drastically reduced the need for phone calls, allowing staff to focus on more critical tasks and improving operational efficiency.
The Challenge
Have you heard of Tax Today? They’re a leading provider of instant tax refunds, who faced significant operational bottlenecks courtesy of outdated technology. With desktop-based applications and local services spread across multiple branches, they were struggling with siloed data (data within one system or department isolated from others), delayed updates, and escalating IT expenses. In turn, their ability to scale effectively and deliver fast, seamless service to clients was severely compromised, causing poorer client satisfaction.
The Solution
Tax Today partnered with Microknot to create a custom cloud-native web application that transformed their operations. In their time of trouble, this solution unified data across all branches, enabling real-time updates and drastically reducing IT overheads. They could now access the platform from anywhere with an internet connection, meaning they could scale quickly and efficiently, and expand their services to a broader audience while improving existing customer experience.
Why Choose Microknot?
With Microknot’s expertise in custom software development, we’ve empowered businesses like Tax Today to scale and streamline their operations with cutting-edge digital solutions. Our focus on cloud-native applications, paired with a strong emphasis on security will ensure you have not only advanced tools to deliver top-tier services to your clients but will drastically cut your operational costs for a stronger bottom line. Microknot or not, software solutions are the future of your business.
